I don’t usually dislike entire corporations. I mean, you typically have to do some pretty stupid things to make me start to think negatively about an entire company. But in your case, I think you’ve made the cut. You certainly went above and beyond the call of duty to make me dislike you.
What did you do, you ask?
Well, there was that time in Vienna when you made Denisa and me go traipsing around the city to get a “transit visa” for Heathrow Airport, since she comes from the dangerous country of Slovakia. (Seriously. Slovakia? Did you just go to a map and look for all the countries that ended in -ia and assume they were terrorist states? Lybia. Syria. Serbia. Slovakia. Asia.) Then, after we’d missed our flight and had to pay exorbitant fees for the darned thing, no one ever even looked at it. Yeah. That didn’t do much to make me respect you as an airline, especially when we bought the ticket from you in the first place, and no mention was made of any transit visa.
What a racket.
So I already disliked you. But today, you were heartless enough to be completely unsympathetic to a person in need. When someone finds out someone they love just died, and they’re calling you up to find out about changing travel arrangements, telling that person you don’t do “discounts” for “any reason” and being callous about it–enough to make said person cry–is beyond insensitive and well into the realm of barbaric.
Of course, this is just little old me here. Maybe I don’t amount to much, but at least I can write a Letter to the Internet, informing people that I think you’re a bad company with awful customer support. I don’t plan on using your airline again in the future, and if I do end up being forced to, it will be solely because I have no other choice.
I encourage all my readers to do the same.
Related Posts
Cell Phones Abroad: Help?
Last time I went to Europe, I definitely learned one thing above anything else: using Verizon’s “international plan” option is a complete and utter rip off. They might have tweaked it some since, but at the time, it was incredibly confusing. There was a $10/day option, but there was also…
Read More »
European Vacation 2022 is a Go!
It was definitely later than I’d like to start planning, and we’re paying a bit more in airfare because of that, but our family European vacation is all lined up now. (And really, it’s hard to tell if I’m paying more for airfare or not. Trying to guess what the…
Read More »