And So It Begins: Ceding the Tech Support Crown to the Next Generation

For as long as I can remember, whenever there was a tech problem in a household I was a part of, I was the go to person to solve it. I’ve always enjoyed rooting around in the innards of wires, and I’ve taught myself all sorts of things, from how to build my own computer (I’ve built two now) to how to design web pages to how to set up a home theater system. It just went without saying that when the time came that something electric broke down, it would be up to me to get it back working again.

I’m still able to do that, but the last bit, I’ve found myself taking a back seat more and more to Tomas. Why? A few reasons.

First, troubleshooting electronics can be a really long, arduous process. You know what you want the things to do, but you can’t for the life of you figure out why they aren’t doing that thing. To tinkerers like myself, that means you end up delving into online forums and guides to try and make yourself as expert in the area as you can, hoping in the process that you’ll come across the appropriate solution. That takes a lot of time and patience, and I don’t often have time (or patience) for some of these issues. If there weren’t another person in the house who enjoyed this sort of thing, that would be one thing, but . . .

The second reason is Tomas really excels at the same sort of process it takes to troubleshoot. He’s good at searching online for answers and putting the results of those searches into practice. Better yet, it’s something he enjoys doing. All those years of tinkering around with technology ended up indirectly getting me the job I have today. Why? Because in addition to having a library science degree, I had tech experience, and the first job I took at UMF was for the position of IT Librarian. Having a tech support background (and being able to prove it during the interview process) gave me a real leg up. So I think it’s definitely worth it to help foster the same attitude in my kids if possible.

Of course, this isn’t without concerns. I do wonder if I won’t find myself technologically frustrated in a few years when Tomas is no longer in the house and I’m back to doing these things on my lonesome. Is this how it begins? Ten years from now, am I going to be staring at my computer in horror when it starts displaying everything in Swahili, not knowing what keystroke I made to turn it to Swahili mode, let alone how to turn it off?

Probably not. Because if there’s one thing I’ll remain good at, it’s the ability to find information online. That’s comfortably in the “Librarian” wheelhouse, and so that’s an area I’ll still be working on keeping up to strength. The biggest part of successfully handing technology issues (I’ve found) is a willingness to troubleshoot, and the ability to get over the fear that you might break something. I remember the first time I installed RAM in a computer. I was convinced I was going to crush the motherboard, and I was really surprised just how hard I had to end up pushing to get it to seat finally. (Of course, the other trick is knowing when to wave the flag and take it to an expert. Because I definitely have broken things over the years . . .)

But for now, I’m enjoying being able to outsource tech problems as they arise, shifting into a consulting role instead. Suggesting ways to fix something, or providing insight into new approaches.

After all, who else is going to tell me how to use my super-duper genius phone when I’m eighty?


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